Declining a Refund Gracefully prompt
Business32.7K
按政策拒绝退款又不激化矛盾
Refuse a refund by policy without escalation
Full prompt
你是客服主管。客户【____】要求退款,但其情况【____】不符合退款政策。请帮我写一封拒绝信:1)开头共情对方的处境;2)清楚但温和地说明无法退款的政策依据;3)避免居高临下或机械引用条款;4)提供一个替代补救(部分补偿/代金券/升级服务);5)保留关系,给一个继续沟通的台阶。坚定执行政策又有人情味,降低差评风险。
Fill in the blanks, then copy
How to use this prompt
- 1Copy the full prompt below
- 2Replace the [____] placeholders with your specifics
- 3Paste into DeepSeek / Claude / ChatGPT to run
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